If you must cancel, please call us at 248-548-1415, prior to the start time of your session. We are unable to offer refunds for missed appointments. This allows us to compensate our staff for their time.

If you are running late, please contact us as soon as possible, so that we can try to accommodate your anticipated arrival time. If we don’t hear from you and you arrive late, your session may be shortened in order to honor others whose appointments follow yours or may be cancelled in order to serve other clients.

If for any reason WE are running behind, you will still receive your full session.

Our services are one-on-one sessions. Your friend/partner/family member will not be able to sit in on your reading. Feel free to record on your phone to share with them later.

We welcome children of all ages in the shop, however we do not allow children in the reading room, unless they are an infant or young toddler who can remain calmly on your lap for the duration of your session.

Also, children cannot remain in the store unsupervised while you are in session, so please make other arrangements for your child during your session.

Our stellar readers are available to you wherever you live! Our phone sessions offer all the same benefits and insights as our in-person readings, but from the comfort of your own home. Phone readings are available 7 days a week, during our normal business hours. Payment by Mastercard, Visa, Discover, or Amex. Skype, Zoom, or video readings are not available at this time.

Tipping is customary and always appreciated. If you enjoyed your reading and would like to leave a tip, you may do so in cash in the reader's room (there will likely be a tip jar on the table) or you may leave the tip directly to your Reader via their Venmo, CashApp, or PayPal. Our staff can give you the details.

We do not recommend readings for any one under 15, though exceptions may be made with the approval of BTR management in advance. Permission of a parent or guardian is required.

Protect yourself from 'psychics' who are more interested in your bank account than your well-being. Be wary of practitioners who:

Hesitate to give prices over the phone or don't have a printed price list.

Encourage frequent visits such as daily or weekly (they just want more money).

Tell you not to tell any one else about your readings (they're afraid you might be talked out of spending your money).

Try to collect more than the price originally quoted. Never, never, never pay more than the price originally quoted.

Guarantee results--offer 'money back' guarantees. (Once they have your money, you'll never see it again).

Tell you there is an evil curse on you--and that only they can help you. (It's just not true).

Say they are 99 or 100% accurate (no one is 100% accurate).

Offer to pray for you (light candles, build altars, etc.) for a price. Your prayers and the prayers of family and friends are far more effective.

Such tactics are employed by the unscrupulous. Getting caught in their snares can be costly and emotionally devastating. Protect yourself and others!! The best thing to do is let others know so they won't be taken in by the scammer(s).

First, report unscrupulous psychics to local authorities. Call the police (your local non-emergency police station number).

Call the mayor or city council member and local media outlets letting them know you believe there is a threat to the public.

If there is a local business association or Chamber of Commerce, lodge a complaint with them.

Tell your friends.

Be as specific as possible in your complaints. Have names, addresses and dates if possible.

Unscrupulous psychics and con artists of all types count on your feelings of foolishness to protect them. They hope you'll be too embarrassed to cause them any trouble. Show them that they are wrong.

There is no hard and fast rule on this, but most good psychics will recommend no more than once a month. Many people get fewer readings, and that's fine too. If something comes up that is bothering you, it's all right to come back sooner, but this should be the exception and not the rule.

You must be willing to have a reading or it will not go well. Do not allow others to pressure you before you are ready.

Take a few deep breaths, relax and remain open minded. Think about the two or three things that concern you the most. Don't worry, your reading won't be limited to these questions.

Our readers are carefully-screened, genuine psychics. Although one reader is not better than another they do have different styles so after a few visits you may have a personal favorite.

Readers have psychic insight, not super powers, so help move your reading forward by letting them know when they are on the right or wrong track.

Predictions are based on the probable outcome of your current situation.

Our readers try to avoid giving you bad news about events that can not be changed. When it is unavoidable, they try to be as tactful as possible. They will also warn you about future events that you can alter or control by exercising your free will.

You may not hear what you'd like in a reading - that doesn't mean that your reading isn't accurate - wait a month or so before you decide. If you decide the reading was definitely not satisfactory please let us know so that we can address the problem.

If you have any suggestions, ideas, or criticism that will help us serve you better please let us know as we can work toward complete customer satisfaction.